FAQ's for Engine Mounts and Center Supports

Suspension and drive line system in your car or suv is complex, however problems related to it are easy to diagnose & fix.

This page will answer questions that are of the most frequent concern to our customers.

1. If you have technical question or are calling in to place an order (s) please reference the contact information below. We accept faxed in orders as well.
2. Do products come with installation instructions
3. Is modification required for motor mounts and strut mounts or center support installation to fit?
4. Do you ship worldwide?
5. How do i know when i need replacement of motor mounts or strut mount
6. What is your warranty on your parts?
7. Payments
8. Does Protier parts match to OEM specifications
9. How long does it take to ship an order:
10. Returns


1. If you have technical question or are calling in to place an order (s) please reference the contact information below.
We accept faxed in orders as well.

Our office is open from 8.30 a.m. to 6.30p.m. Eastern Standard Time.
You can call us at 1-877-448-1057
Fax in your order at 1-877-448-1059 or
Email us at mailto:protiersales@gmail.com

2. Do products come with installation instructions?
it depends on the part that is ordered. Most motor mounts, strut mounts do not come with installation instructions.

3. Is modification required for motor mounts and strut mounts or center support installation to fit?
All protiers motor mounts, strut mounts and drive shaft are reversed engineered to oem parts and install perfectly without any modifications

4. Do you ship worldwide?
Yes we ship world wide through federal express ground, next day. please send us your address and our shipping department will send you a quote. This quote will not include customs, forwarding and clearing charges.

5. How do i know when i need replacement of motor mounts or strut mount?
When you have a broken motor mount or an old worn out mount it can cause excessive driveline vibration and power loss. Due to broken motor mount or strut mount your steeling wheel can have excessive vibration.

6. What is your warranty on your parts?
Our parts are warranted to be free from all defects for a period of one year. protier will not warrant any product which have been altered, misused or not used per manufacturers instructions of use, operation and installation

Liability of protier is limited to solely repair or replace a defective product, with a proof of purchase. Parts returned will be subject to 20% restocking fee.

7. Payments
We accept all major credit cards. visa, american express, discover and master card. If a credit card is not available, you can wire in the funds, send us a cashier check or money order.

8. Does Protier parts match to OEM specifications?
All parts protier offer are reversed, engineered and are designed to match to OEM manufacturers.

9. How long does it take to ship an order?
Orders received before 2 pm will be shipped the same day. we ship ground & next day. this usually will take 1-7 business days for the order to arrive depending on what state you live in. If you live in the united states, next day order placement will be at your doorstep the next day the order is placed.
 

10. Returns:
You can return parts within 30 days of the invoice date. For the return you have to claim an RGA number from us. Any part returned without an RGA will not be processed. All returns carry a 20% restocking fee.